Automation, artificial intelligence and digital business get a lot of attention today as cutting-edge ways to improve customer service. But are they really as promising as they’re made out to be? Not according to the 11th annual Accenture Global Consumer […]
Analytics, automation and machine learning are making it possible for enterprises to target specific customer audiences with new content, products and services personalized for their unique needs and interests. But before you take aim at any market niche, it’s critical […]
Despite the growing use of automation in the workplace, some jobs are still best done by real, live humans. After all, robots aren’t yet cooking and serving en masse in restaurants or tidying guest rooms in large hotels. One novel […]
Back in 2013, a pair of researchers at Oxford University crunched data about several hundred occupations to determine which were at greatest risk from technological change. Their conclusion? Nearly half — 47 percent, to be exact — of all jobs […]
It’s no wonder that a generation used to always-on, instant communication should prefer to access customer service just as quickly and conveniently. But Generation Y’s desire for easy interactions with businesses has been greatly aided by an innovation that wasn’t […]
If you regularly follow developments in information technology, particularly in the cloud, you’ll be familiar with terms like PaaS (platform as a service) or IaaS (infrastructure as a service), but what about AIaaS? Artificial intelligence as a service might not […]
Could smarter sensors, big data and automation bring about the second revolution in agricultural yields and food production? Many smart people working in IT, robotics and drone technology think so. While the first “Green Revolution” (called that by USAID director […]
If the UK General Election showed anything, it was the mistake of relying on social media to gauge the national mood. Social media failed to accurately reflect what everyone felt. It did show how a proportion of the nation felt. Yet […]
Starting some time this summer, robots at Tate Britain will allow people around the world to remotely explore the art museum’s collection after hours. The project, “After Dark,” was created by a trio that won the museum’s inaugural 2014 IK […]
The future of underwater security and pollution monitoring could lie with … a robotic tuna? The US Department of Homeland Security’s (DHS) Science and Technology (S&T) Directorate is making just that case, as it works to develop an unmanned underwater […]
